{"id":556,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.mshopkeeper.misa.local\/en\/?post_type=ht_kb&#038;p=556"},"modified":"2020-01-17T12:04:30","modified_gmt":"2020-01-17T12:04:30","slug":"tu_van_va_tra_loi_khach_hang","status":"publish","type":"ht_kb","link":"\/en\/kb\/tu_van_va_tra_loi_khach_hang","title":{"rendered":"T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><strong><span>1. M\u1ee5c \u0111\u00edch<\/span><\/strong><br \/>\nGi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online qu\u1ea3n l\u00fd, tr\u1ea3 l\u1eddi tin nh\u1eafn\/b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng, t\u1eeb \u0111\u00f3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng.<br \/>\n<strong><span>2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn<\/span><\/strong><br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/290212410?title=0&#038;byline=0&#038;portrait=0\" width=\"640\" height=\"360\" frameborder=\"0\" webkitallowfullscreen=\"True\" mozallowfullscreen=\"True\" allowfullscreen=\"True\"><\/iframe><br \/>\nT\u1ea3i phim h\u01b0\u1edbng d\u1eabn <a href=\"https:\/\/vimeo.com\/290212410\" target=\"_blank\" rel=\"noopener noreferrer\">t\u1ea1i \u0111\u00e2y<\/a> (<a href=\"cach_tai_phim_huong_dan_su_dung\">Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim<\/a>)<br \/>\n<strong><span>3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/span><\/strong><br \/>\n1. OCM t\u1ed5ng h\u1ee3p to\u00e0n b\u1ed9 tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng. <\/p>\n<blockquote>\n<p><span>Nh\u1ea5n ch\u1ecdn \u0111\u1ec3 xem ri\u00eang c\u00e1c tin nh\u1eafn ho\u1eb7c b\u00ecnh lu\u1eadn t\u1eeb kh\u00e1ch h\u00e0ng.<br \/>\n<img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-01.2-2801.jpg\" class=\"img-size100\"><br \/>\n<\/span><\/p>\n<\/blockquote>\n<p><span>2. Th\u1ef1c hi\u1ec7n tr\u1ea3 l\u1eddi c\u00e1c tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 l\u1ecdc ri\u00eang nh\u1eefng tin nh\u1eafn, b\u00ecnh lu\u1eadn ch\u01b0a xem.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-01.3-2801.png\" class=\"img-size100\">\n<\/p><\/blockquote>\n<p><\/span><\/p>\n<div><span>3. V\u1edbi t\u01b0\u01a1ng t\u00e1c l\u00e0<span class=\"Apple-converted-space\"> <\/span><\/span><strong>B\u00ecnh lu\u1eadn<\/strong><span>, c\u00f3 th\u1ec3<span class=\"Apple-converted-space\"> <\/span><\/span><strong>Like b\u00ecnh lu\u1eadn<\/strong><span>,<span class=\"Apple-converted-space\"> <\/span><\/span><strong>\u1ea8n n\u1ed9i dung b\u00ecnh lu\u1eadn<\/strong><span>,<span class=\"Apple-converted-space\"> <\/span><\/span><strong>Tr\u00f2 chuy\u1ec7n ri\u00eang<\/strong><span><span class=\"Apple-converted-space\"> <\/span>ho\u1eb7c<span class=\"Apple-converted-space\"> <\/span><\/span><strong>X\u00f3a b\u00ecnh lu\u1eadn<\/strong><span><span class=\"Apple-converted-space\"> <\/span><span>c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o th\u00f4ng tin b\u00ecnh lu\u1eadn v\u00e0 ch\u1ecdn ch\u1ee9c n\u0103ng t\u01b0\u01a1ng \u1ee9ng.<br \/>\n<\/span><\/span><\/div>\n<blockquote>\n<div><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-03.2-2801.png\" class=\"img-size100\">\n<\/div>\n<\/blockquote>\n<div>\n<ul>\n<li>G\u1eedi tin nh\u1eafn ri\u00eang \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch.<\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-04-0801.png\" class=\"img-size30\"><\/div>\n<\/div>\n<\/blockquote>\n<div><span><span>4. Khi \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ng\u00e0y l\u1eadp t\u1ee9c tr\u00ean Facebook c\u00e1 nh\u00e2n. <\/span><br \/>\n<span size=\"2\">5. Trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <\/span><span><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-3cham.png\"><\/span><span size=\"2\">, ch\u1ecdn<\/span><span class=\"Apple-converted-space\" size=\"2\"> <\/span><strong>Tin nh\u1eafn m\u1eabu<\/strong><span> n\u1ebfu mu\u1ed1n s\u1eed d\u1ee5ng c\u00e1c tin nh\u1eafn m\u1eabu c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh.<\/span><\/span><\/div>\n<blockquote>\n<div><span><\/p>\n<div><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu%20van%20ban%20hang-05-2801.png\" class=\"img-size100\"><\/div>\n<p><\/span><\/div>\n<\/blockquote>\n<div><span><\/p>\n<ul>\n<li>\u0110\u1ec3 th\u00eam nh\u1eefng tin nh\u1eafn m\u1eabu kh\u00e1c, ch\u1ecdn <strong>Th\u00eam m\u1edbi.<\/strong><\/li>\n<\/ul>\n<p><\/span><\/div>\n<blockquote>\n<div><span><\/p>\n<div><strong><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu van ban hang-05.1-2202.png\" class=\"img-size100\"><\/strong><\/div>\n<p><\/span><\/div>\n<\/blockquote>\n<div><span><\/p>\n<ul>\n<li>Nh\u1eadp n\u1ed9i dung v\u00e0 nh\u1ea5n <strong>L\u01b0u<\/strong>. Tr\u01b0\u1eddng h\u1ee3p mu\u1ed1n \u0111\u1eb7t tin nh\u1eafn l\u00e0m tin t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi khi kh\u00e1ch inbox th\u00ec t\u00edch ch\u1ecdn th\u00f4ng tin <strong>M\u1eb7c \u0111\u1ecbnh tr\u1ea3 l\u01b0\u1eddi l\u1ea7n \u0111\u1ea7u khi kh\u00e1ch inbox.<\/strong><\/li>\n<\/ul>\n<p><\/span><\/div>\n<blockquote>\n<div><span><\/p>\n<div><strong><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM-2202.png\" class=\"img-size30\"><\/strong><\/div>\n<p><\/span><\/div>\n<\/blockquote>\n<p><span><span>6. Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <\/span><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-anh.png\"><span class=\"Apple-converted-space\"> <\/span><span>\u0111\u1ec3 t\u1ea3i l\u00ean \u1ea3nh.<\/span><br \/>\n<span>7. Nh\u1ea5n <\/span><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-like.png\"><span class=\"Apple-converted-space\"> <\/span><span>n\u1ebfu mu\u1ed1n s\u1eed d\u1ee5ng bi\u1ec3u t\u01b0\u1ee3ng &#8220;Like&#8221;.<\/span><br \/>\n<\/span><\/p>\n<blockquote>\n<div><span><br \/>\n<img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-112-2801.png\" class=\"img-size100\"><br \/>\n<\/span><\/div>\n<\/blockquote>\n<p><span><span>8. Khi kh\u00e1ch h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <\/span><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-tra-cuu-ton-kho.png\"><span class=\"Apple-converted-space\"> <\/span><span>\u0111\u1ec3 tra c\u1ee9u t\u1ed3n kho h\u00e0ng h\u00f3a.<\/span><br \/>\n<\/span><\/p>\n<blockquote>\n<div>\n<div>\n<div><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-tra cuu-2801.png\" class=\"img-size100\">\n<\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<p><span>9. Khi kh\u00e1ch h\u1ecfi v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng, c\u00f3 th\u1ec3 xem l\u1ea1i ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i v\u00e0 t\u01b0 v\u1ea5n ngay cho kh\u00e1ch nh\u01b0 sau:<\/span><\/p>\n<ul>\n<li>Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-3cham.png\"> v\u00e0 ch\u1ecdn<span class=\"Apple-converted-space\"> <\/span><strong>Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i<\/strong>.<\/li>\n<\/ul>\n<blockquote>\n<div><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-km1-2801.png\" class=\"img-size100\">\n<\/div>\n<\/blockquote>\n<ul>\n<li>Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-messenger.png\"><span class=\"Apple-converted-space\"> <\/span>\u0111\u1ec3 g\u1eedi tin nh\u1eafn cho kh\u00e1ch.<\/li>\n<\/ul>\n<blockquote>\n<div><span><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-08-0801.png\" class=\"img-size100\"><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-09.1-2801.png\" class=\"img-size100\"><br \/>\n<\/span><\/div>\n<\/blockquote>\n<p><span>10. C\u00f3 th\u1ec3 g\u1eafn th\u1ebb cho m\u1ed7i cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd.<\/span><\/p>\n<blockquote><p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-10-2801.png\" class=\"img-size100\">\n<\/p><\/blockquote>\n<p><span>11. Th\u00f4ng tin kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ch\u01b0\u01a1ng tr\u00ecnh t\u1ef1 \u0111\u1ed9ng l\u1ea5y t\u1eeb Facebook, trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt l\u1ea1i theo th\u00f4ng tin kh\u00e1ch h\u00e0ng cung c\u1ea5p.<\/p>\n<blockquote><p><span><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/quan-ly-thong-tin-khach-hang-5-2801.png\" class=\"img-size100\"><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-12-2801.png\" class=\"img-size100\"><br \/>\n<\/span><\/p><\/blockquote>\n<p><\/span><strong><span>4. L\u01b0u \u00fd<br \/>\n<\/span><\/strong><span>1. Tr\u01b0\u1eddng h\u1ee3p mu\u1ed1n ch\u1ec9nh s\u1eeda\/x\u00f3a tr\u00ean b\u00ecnh lu\u1eadn, c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n: Nh\u1ea5n v\u00e0o b\u00ecnh lu\u1eadn, nh\u1ea5n <img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-sua-cmt.png\"> <\/span><span>n\u1ebfu mu\u1ed1n ch\u1ec9nh s\u1eeda b\u00ecnh lu\u1eadn ho\u1eb7c nh\u1ea5n <img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-xoa-cmt.png\"><\/span><span><span class=\"Apple-converted-space\"> <\/span>n\u1ebfu mu\u1ed1n x\u00f3a b\u00ecnh lu\u1eadn.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-cmt-2801.png\" class=\"img-size100\">\n<\/p><\/blockquote>\n<p><\/span><span>2. Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/OCM\/icon-kinh-lup.png\"><\/span><span><span class=\"Apple-converted-space\"> <\/span>\u0111\u1ec3 t\u00ecm ki\u1ebfm, c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng theo t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 ho\u1eb7c t\u00ecm c\u00e1c h\u1ed9i tho\u1ea1i theo tag.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-tim-kiem-2801.png\" class=\"img-size100\">\n<\/p><\/blockquote>\n<p><\/span><span>3. C\u00f3 th\u1ec3 m\u1edf tr\u1ef1c ti\u1ebfp b\u00e0i \u0111\u0103ng kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i tr\u00ean Fanpage b\u1eb1ng c\u00e1ch nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng  t\u1ea1i g\u00f3c ph\u1ea3i m\u00e0n h\u00ecnh.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/tu-van-ban-hang-13-2801.png\" class=\"img-size100\">\n<\/p><\/blockquote>\n<p><\/span><span>4. Tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng c\u00f3 nhi\u1ec1u kho kh\u00e1c nhau c\u00f3 th\u1ec3 tra c\u1ee9u s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng h\u00f3a t\u1ed3n theo t\u1eebng kho. <br \/>\n<\/span>5. Tr\u01b0\u1eddng h\u1ee3p mu\u1ed1n t\u00ecm ki\u1ebfm th\u00f4ng tin kh\u00e1ch h\u00e0ng qua trang facebook c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 click chu\u1ed9t v\u00e0o t\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n<blockquote><p><img decoding=\"async\" alt=\"\" src=\"\/en\/wp-content\/uploads\/2020\/02\/VaoFacebookKhachHang.jpg\" class=\"img-size100\"><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>1. M\u1ee5c \u0111\u00edch Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online qu\u1ea3n l\u00fd, tr\u1ea3 l\u1eddi tin nh\u1eafn\/b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng, t\u1eeb \u0111\u00f3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng. 2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn T\u1ea3i phim h\u01b0\u1edbng d\u1eabn t\u1ea1i \u0111\u00e2y (Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim)&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[106],"ht-kb-tag":[],"class_list":["post-556","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-facebook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng - User Guide for Shop Management Software MISA eShop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/en\/kb\/tu_van_va_tra_loi_khach_hang\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng - User Guide for Shop Management Software MISA eShop\" \/>\n<meta property=\"og:description\" content=\"1. M\u1ee5c \u0111\u00edch Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online qu\u1ea3n l\u00fd, tr\u1ea3 l\u1eddi tin nh\u1eafn\/b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng, t\u1eeb \u0111\u00f3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng. 2. 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M\u1ee5c \u0111\u00edch Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online qu\u1ea3n l\u00fd, tr\u1ea3 l\u1eddi tin nh\u1eafn\/b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng, t\u1eeb \u0111\u00f3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng. 2. 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