{"id":4574,"date":"2021-03-23T16:57:33","date_gmt":"2021-03-23T09:57:33","guid":{"rendered":"http:\/\/helpv2.mshopkeeper.misa.local\/en\/?post_type=ht_kb&p=4574"},"modified":"2021-03-23T17:07:54","modified_gmt":"2021-03-23T10:07:54","slug":"gui-tin-nhan-hang-loat","status":"publish","type":"ht_kb","link":"\/en\/kb\/gui-tin-nhan-hang-loat","title":{"rendered":"Send message in bulk"},"content":{"rendered":"

1. Purpose
\n<\/span><\/strong>The owner\/manager can send message to customers in bulk to notify of new arrivals as well as promotion programs.<\/span><\/span><\/p>\n

2. Instruction steps<\/strong>
\n<\/span><\/strong>– On menu bar, select <\/span>Message template settings<\/strong><\/strong><\/strong>\u00a0to add new template before sending. Here enter the following information: title, photo, content, collection and buttons. Then click <\/span>Save.<\/span>
(<\/span>Note:<\/strong><\/span>\u00a0When you enter message content, you can use mixing fields\u00a0including\u00a0<\/span>Customer name<\/strong><\/span>\u00a0and<\/span>\u00a0Page name<\/strong><\/span>. These mixing fields will be replaced with the customers’ names and the fanpage where the list of customers is loaded)<\/span>
\n
\u00a0 \u00a0\u00a0\"\"<\/span>
– When setting new message template, you can use <\/span>Text <\/strong>to add message content, Photo <\/strong>to add photo of item, Collection <\/strong>to add multiple photos, Selection button <\/strong>to set up reply script.
\n<\/span>
\u00a0\u00a0\u00a0\u00a0\"\"<\/span>
– When adding text, you can add Reply text, Open website, Call.<\/span>
\u00a0 \u00a0\u00a0\"\"<\/span>
\u00a0 + Add Reply text: Select Button settings and enter Button name and Contenet. When the shop sends message to customer and the customer clicks on the button, the message content will show up.
\n<\/span>
\u00a0\u00a0\u00a0\u00a0\"\"<\/span>
\u00a0 + Add Open website: click Button settings and enter Button name and Link. When the shop sends message to customer and the customer clicks on the button, it will navigate to the website.
\n<\/span>
\n<\/span>\u00a0\u00a0\u00a0\u00a0\"\"<\/span>
+ Add Call: Select <\/span>Button settings<\/strong><\/span> and enter <\/span>Button name<\/strong><\/span> and <\/span>Phone number<\/strong><\/span>.\u00a0When the shop sends message to customer and the customer clicks on the button, the customer can call the shop.<\/span>
\n<\/span>
\u00a0 \u00a0\u00a0\"\"<\/span>
– When adding many photos and Text buttons, use up and down button to move the location of photo and Text or click X to delete, click\u00a0<\/span>\"\"<\/span>\u00a0to copy, click <\/span>Change photo<\/strong><\/span> on the photo to select the other photo.<\/span>

\u00a0\u00a0\u00a0\"\"<\/span>

– Add Button to set up reply script with new text or preset template<\/span>.<\/span>

\u00a0\u00a0\"\"<\/span>
\u00a0\u00a0\"\"<\/span>

– On Saved messages screen, select message title to check out message details. Click Edit or Delete to edit or delete the message.<\/span>
\u00a0\u00a0\u00a0\"\"<\/span>
2.2 Send message<\/span>
<\/strong>2.2.1 Send ads message (Send messages to customers who chatted with fanpage)<\/span>
– Select fanpage to send message<\/span>

\u00a0 \u00a0\u00a0\"\"<\/span>
– <\/span>Click on View list to check out list of customers having chatted with fanpage.

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\"\"<\/span>
– Here you can filter customers by Order status, Phone number, Interaction time, Tags<\/span>
+ Filter by Order status<\/span>: Ordered means the customer has placed order, Not yet ordered means the customer has never placed any order yet.<\/span>

\u00a0\"\"<\/span>
+ Filter by phone number: With phone number means the customer chatted with fanpage and left their phone number; Without phone number means there’s no phone number in the conversation.
\n<\/span>\"\"
\u00a0<\/span>
+ Filter by Interaction time: including customers who chatted with fanpage or the fanpage replied during the selected time.<\/span>

\u00a0\"\"<\/span>

+ Filter by Tags: including customers who are assigned selected tags<\/span>

\u00a0\"\"<\/span>

– There are 2 options to send message to customer: Send message template or Send message script (which includes scripts to reply in chatbot. View instruction\u00a0<\/span>here<\/a>)<\/span>
Case 1: Select message script<\/span>

\u00a0\u00a0 \u00a0\u00a0\"\"<\/span>

Case 2: Select message template<\/span>
+ Select available template or add new<\/span>

\u00a0 \u00a0\u00a0\u00a0\"\"<\/span>
\u00a0<\/span>
+ Select time to send message: Click Send now or Schedule time to send<\/span>

\u00a0 \u00a0<\/span>\"\"<\/span>
+ After setting up full information, start sending message to customer.<\/span>
\"\"
2.2.2 Send common messages (Send messages to customers who commented on fanpage)<\/span><\/span>
<\/strong>\u00a0 – Select fanpage to load posts and select post to load list of customers having commented<\/span>

\u00a0\u00a0\u00a0\"\"
\n<\/span>\"\"
\u00a0 – You can select list of customers sending messages by clicking on the link of the selected post<\/span>

\u00a0\u00a0\u00a0\"\"<\/span>

\u00a0 – Click on View list to check out list of customers having commented on fanpage<\/span><\/span><\/span><\/span><\/span><\/p>\n

\"\"
\n– Here you can filter customers by Order status, Phone number, Interaction time, Tags<\/span>
+ Filter by\u00a0Order status<\/span>: Ordered means the customer has placed order, Not yet ordered means the customer has never placed any order yet.<\/span><\/span><\/p>\n

\"\"<\/p>\n

+ Filter by phone number: With phone number means the customer chatted with fanpage and left their phone number; Without phone number means there’s no phone number in the conversation.<\/span>
\n<\/span>
\n\"\"<\/p>\n

+ Filter by Interaction time: including customers who chatted with fanpage or the fanpage replied during the selected time.<\/span>
\n<\/span>
\n\"\"\u00a0\"\"<\/p>\n

+ Filter by Tags: including customers who are assigned selected tags<\/span>.
\n<\/span>
\n\"\"<\/p>\n

– <\/span>\u00a0Enter message content, schedule it and click Send message.<\/span><\/p>\n

\"\"<\/p>\n

2.3 Statistics<\/strong>
\n– After sending message successfully, all messages will be shown in Statistics tab<\/p>\n

\"\"<\/p>\n

– You can view by fanpage<\/p>\n

\"\"<\/p>\n

– Or by time<\/p>\n

\"\"<\/p>\n

– Click the icon\u00a0\u00a0\"\"\u00a0to view sent promotion details.<\/p>\n

\"\"<\/p>\n

– For scheduled but not yet sent messages, click the icon\u00a0\u00a0\"\"\u00a0to edit and click \u00a0\"\"\u00a0to delete.
\n
4. Warnings of blocking your fanpage due to violating Facebook Policy<\/span><\/strong><\/p>\n

–<\/span>\u00a0Currently, Facebook has some policies to control fanpage activities. Here are details<\/span>:<\/span><\/p>\n